Dashboards

Benefits include:

• Easy to use, high impact, dashboards provide easy to read data all in one place
• Same Day Resolution Rate and Service Level Agreement adherence side-by-side
• Call rate and call rate trends updated daily
• Call priority, issues per day and issues per hour are all easily seen
• Track individual keywords providing personal insight into who is asking for what and when
• Data visualisation, keyword analysis cloud
• Issue list showing all the key information from the last six months
• View recent bills, statement of account
• Click through to view secure invoices online